Contact

The short version

How I
work

  1. Discover

    First, I get familiar with the problem, the people and the bigger picture.

    Step 01

  2. Define

    I turn what I have learnt into a clear direction, a structure and a short list of priorities.

    Step 02

  3. Design

    Then I make the thing: rough sketches first, then screens, then something you can click.

    Step 03

  4. Deliver

    Finally I hand over with care and stay close while it is built, so it ships as intended.

    Step 04

  1. Step 01

    Discover

    Interviews, support tickets, analytics and a walk through the current product. I write down what I learn in plain sentences.

    You get a short summary of the problem, the people affected and what we do not yet know.

  2. Step 02

    Define

    I turn the findings into a direction: what the product should do first, what it should leave for later, and how we will know it worked.

    You get a one page plan and a rough map of the whole journey.

  3. Step 03

    Design

    Quick sketches, then screens, then a clickable prototype. We test with real people early, while changes are still cheap.

    You get a prototype, notes from each test and a prioritised list of changes.

  4. Step 04

    Deliver

    A tidy handover with specifications, a component library and notes that engineers actually read. I stay close during the build.

    You get a product that ships the way it was meant to, and a team that understands why.

Let's talk

I do my best work on knotty problems, with people who are generous with what they know. If that sounds like your project, I would love to hear about it.